Effective Team Communication

Effective Team Communication

Tuesday, April 13, 2010

Post #6: Reflection on principles of communication/teamwork on programming and problem-solution projects

CG1413 has been a module of self-discovery for me. Working in a team for a module for the first time, I have learned not just about myself, but also about others and how to interact effectively in a team such that I can benefit the team using my strengths. In this post, I would reflect and summarise what I have learnt from this module.

I have found out that being an extrovert, it is easier for me to approach new people. I can be an asset as a leader as I would be able to quickly open up with people and help them open up with each other. I have also found out that I can use my voice and expressions to my advantage and have a knack for spontaneity and thinking on my feet.

However, my confidence can become my weakness if it turns into overconfidence, as what happened in Oral Presentation 1, where I had not prepared my presentation, thinking I would give an impromptu, and ended up getting nervous and stuttering during the presentation.

Another area I need to work on is my approach to problems. Coming from a competitive background, I have a more straight-forward way of talking to people. However, the work environment in Singapore promotes a politer behaviour. I need to be less aggressive in conflict-resolution lest I might come off as authoritarian. I realised this while working in a team for one of my modules. Even though my group-mate didn’t say anything, I could tell that something I said had pinched him. I talked to him later and it turned out that I had indeed hurt his feelings unknowingly.

Working in a multi-cultural environment is very different from working with people from same background. Some people may not be comfortable interacting with those with different nationalities or accents. It is the responsibility of everyone in a team to ensure that these people get enough opportunities to present their views. For instance, Dam Long was very shy in the beginning of semester and would not speak much in meetings. However, as we encouraged (or even forced at times) him to speak, he became more confident and the result was very evident in Oral Presentation 2.

Overall, this module has been a learning journey and I say this not just for the sake of saying it but because I actually felt it. Even though the soft skills we learn are intangible, I have started to see its effects. I am now better at expressing my views and am more receptive of other people’s opinions. These skills would go a long way in improving my social and professional interaction in future.

Sunday, March 28, 2010

Post #5 Reflection on Oral presentation 2


My blogging group had the presentation on the CELC Project on 22 March. I feel that our team, on a whole, did very well. We were able to effectively present our problem and solutions, and satisfactorily answered most of the questions in the Q&A round. However, there is always room for improvement and this is what I noticed about myself.

The first thing that shouted at me in the video of our presentation was that I should have given more chance to my group-mates to give the answers in the Q&A round. Whenever I knew the answer to a question, I would step up, thinking that my group-mates might not know it. What I should have done, instead, was to let the others present their views, and then add on to their answers if required.

I also realised that some of my points weren't as well received as I had anticipated. For instance, not many found my hip-hop dance video funny. A good strategy here would have been practicing the presentation in front of group-mates and noticing their response, which would give a gauge of how well I'm able to carry my point across.

Despite these glitches, I’m satisfied with my presentation. I was energetic and had a personal tone with which the audience could relate, as remarked by someone in the audience later.

As for our team, not only was our end product good, the journey to that was a pleasant one. I can passionately say that I had an enjoyable time working with my group-mates. The disagreements were solved in the most rational way possible, everyone was considerate to others and we all were more than willing to help each other out. We started out as a group and ended up a a team. This experience is what matters the most to me!

Monday, February 15, 2010

Post # 4; Reflection on meeting 1

We had our first group meeting for the CG1102 project last Thursday. Communication during the meeting was excellent, and we all played our roles effectively. Overall, the meeting went very smoothly but we forgot a few fundamentals.

Firstly, it was only during the meeting that we decided who our group leader and secretary would be. Moreover, we chose it without much consideration, based only on the roles we were temporarily playing at that time. Because of this, the leader did not get a chance to set and declare the agenda of the meeting. Even though we roughly knew what we would be doing, we did not exactly know how much work we would do on the spot and how much of it we would do later.

Secondly, we had not planned the meeting in advance. We had not booked the venue, had not thought of how to set up the camera and now that I think of it, we did not have any sort of back-up in mind. We did not know where to go in case the room was occupied, we did not have a spare camera, we had kept the meeting so late that we did not have the chance of a second meeting as one team member was going overseas soon.

Despite these glitches, our team performed very well. None of us felt uneasy in front of the camera. For me, the most likeable thing about our team is that everyone clarifies whatever they are confused about instead of passively accepting it. Anni noted everything down acutely and Michael steered the meeting in the right direction.

As I reviewed our video, I noticed that I presented my answer without asking others for theirs. We should have all discussed our solutions and come up with the best one. What I did instead was that I asked others to add on to my idea. This is one area I need to take care of in future meetings.

Sunday, February 7, 2010

Post #3: Resolving interpersonal conflict

I recall an incident where two of my friends Vish and Mohit had a conflict because of their different personality types.

Vish is a punctual man. He has high regard for his and others’ time. He lives an organised life, rarely misses a deadline and expects the same from others in matters involving him.

Mohit, on the other hand, is a laid back person. He starts working only close to deadlines, often misses them, is often late for meetings, and is insincere about his work and life in general.

Whenever Mohit and Vish had to meet in order to go somewhere or to hang out, Mohit would often be late and Vish does not like it. He tried explaining it to Mohit several times, but Mohit wouldn’t change his habits. Vish finally gave up and decided that he would just save his time by purposely going late whenever he has to meet Mohit.

There was this time when they had to meet for lunch. Vish went there half an hour late, but found Mohit waiting for him. As Mohit had an internship interview right after lunch that day, he got angry at the fact that Vish got late. He started scolding Vish. Vish got upset and came back at Mohit for often being late and wasting his time.


I had to meddle to solve their fight. So, I know both sides of the story. Here’s what they told me.

Mohit felt that it would have been acceptable if Vish had gotten late for some valid reason. However, he was angry because Vish had purposely come late, assuming that Mohit would be late. And this was despite the fact that Vish kept “lecturing” him on being punctual. Mohit felt that Vish was reprimanding him by doing this.

Vish felt that Mohit was being unreasonable as Mohit himself was usually late. He felt that if Mohit was not ready to change his habit of being late, the only way Vish could save his time in his busy schedule was by being late for meetings himself. He could not afford to waste his time like that.

If you were in my shoes, what would you tell them?